Frequently Asked Questions
Any questions? We're here to help you!
In this section, find all the answers to the most frequently asked questions.
Buy 3 and get the 4th for free
To benefit from this offer on several product lines, simply add 4 products from the same range to the basket, then to the caisse, apply the appropriate promo code – for example « MULTI-SPRAYS » If you buy sprays. The discount will be automatically applied to your cart.
You can add other ‘multi' offers to your cart, adding the appropriate code each time, and discounts will cumulate, but you cannot combine these offers with another discount code.
questions about your orders
WHAT ARE THE ACCEPTED PAYMENT MEANS?
You can pay by credit card, bank transfer, cheque and PayPal. Note that for payments by cheque or transfer, your order will be processed from the receipt of your payment.
ARE PORT FEES FREE?
for any order from 150 € passed in metropolitan France, the port fees are offered. For any other order, the shipping costs will be calculated automatically when validating your basket according to the amount, weight and country of delivery.
WHAT ARE THE DELIVERY TIMES?
count between 4 and 6 working days for delivery in metropolitan France. The deadlines may vary depending on the delivery area and will be indicated to you in your parcel tracking email.
DO YOU BOOK TO THE INTERNATIONAL?
Yes, we deliver all over the world.
WHY CAN'T I COMMAND SINCE SWITZERLAND?
all orders from Switzerland are exclusively from our website nellygrosjean.ch
I'M NOT ALWAYS RECEIVED MY ORDER, HOW TO DO IT?
you can send a complaint to our VAS on info@biossentiel.com specifying your name and order number.
use and preservation of products.
HOW TIME CAN I STOR MY ESSENTIAL OILS / HYDROSOLS AFTER OPENING?
Our tinted glass bottles guarantee good conservation of essential oils. They are perfectly preserved for several years. If you no longer use them for internal use, they are always suitable for aromatic diffusions.
More fragile than essential oils, hydrosols only retain a few months. A deposit may appear, a simple paper filter is enough to clean the hydrosol. To be consumable, its smell must remain unchanged: fermentation due to poor preservation makes it unusable. It is preserved between three and eighteen months after distillation.
always keep your products in a dry place sheltered from light, fresh if you wish.
HOW MANY GUTTS CONTRIBUTE ESSENTIAL FLACKS?
A bottle of 30ml of BBS synergy is suitable for three weeks of use with 20 drops morning and evening (for most treatments). They therefore contain about 840 drops per vial. 250 drops in 10ml.
Can I drink more hydrosols on the day?
for a three-week hydrosol treatment, it is advisable to choose two hydrosols and drink them every other week for greater efficiency.
However, it is not advisable to drink different hydrosols during the day (e.g. biÔpurify tonic during the day and biÔrelax before bedtime).
Can I use more than one of the following essentials? How much time do you have to wait between each application?
In many treatments or cures, several synergies of essential oils are to be used complementaryly. There is no risk of applying them one after the other.
in case of irritation, space the applications and dilute the synergies in an organic vegetable oil of your choice.
IS YOUR OIL OF RICIN COMESTIBLE? Can I USER FOR A PURGE?
Yes, our HDR oil is a 100% organic castor oil, virgin and cold pressed specially selected for internal use to achieve dry castor oil purging. This quality oil can also be used for all your external care (beauty, cataplasm...)
Attention: purges are drastic cleanings that it is better not to operate without preparation. Before performing a castor purging, be aware of the precautions used and the instructions for use of nelly grosjean (Chapter 3 Cure Zen Detox Aromatic or your usual therapist. Do not perform castor purging without prior knowledge.
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You can't find the solution on our website?
HOW TO DO THE BOOKS?
Just add the book of your choice to your cart and enter your contact details to receive it by email. Remember to check your spam if you do not receive it in your mailbox within minutes of your order.
HOW TO FIND PRODUCTS?
If you are looking for a particular product, use the magnifying icon at the top left of your screen and enter the product name.
I don't have to work the PROMO CODE ON THE 4 PRODUCTS BUYED 1 OFFER.
first check that you are using the right promo code for the right products: promo codes are only valid on 4 products from the same family purchased. (example: 4 unique hydrosols purchased, 4th offered with MULTI-HYDROSOLS code)
Also consider adding the 4 items to your cart before entering the promo code.
Also check the correct spelling of the promo code as shown on the product pages. (example: MULTI-HYDROSOLS in capital letters and with the dash).
IT DOES NOT WORK ON THE TOTALITY OF MY CART.
If you are using a discount code out of 3 purchased 1 offered, check that the products you have in your cart are not excluded from the promotion.
the following products are not included in the promotions unless indicated: marine plasma, castor oil, tulsi lax, open kitchen appliances (see indications provided with promo code).
THE INTERNET WEBSITE DOES NOT RECOGNIZE MY MAIL WHEN I HAVE BEEN ORDERED, WHY?
Most often it's because you placed your first order as a guest and not by creating your account. Try to create a new account with the same email address to check. If you have any additional problems, consider seeking assistance.
you need advice about purges
IS YOUR OIL OF RICIN COMESTIBLE? Can I USER FOR A PURGE?
Yes, our HDR oil is a 100% organic castor oil, virgin and cold pressed specially selected for internal use to achieve dry castor oil purging. This quality oil can also be used for all your external care (beauty, cataplasm...)
Attention: purges are drastic cleanings that it is better not to operate without preparation. Before performing a castor purging, be sure to be aware of the precautions used and the instructions for use of nelly grosjean (chapter 3 Cure Zen Detox Aromatic Do not perform castor purging without prior knowledge.
HOW TO DO A PURGE? What does she want?
you will find all the advice of nelly grosjean for the realization of purges in chapter 3 of the Zen Detox Cure Aromatic available for free download in the section « books & ebooks » of our website.
